Terms of Business
By purchasing from GardenTortoise.co.uk either by phone, in store or via this website, you are agreeing that you have read, and accept our Terms of Business.
Our legal Terms of Business may be revised at anytime without notice.
Free Delivery
We offer FREE Nationwide Delivery to MOST UK Post Codes, by a registered Animal Welfare approved courier. This is undertaken by a third party, named HiFlyers Couriers. They deliver to most post codes, within England, Wales and Scotland. No delivery available to Scottish Islands, Ireland or the Isle of Man. Certain Scottish post codes are fortnightly. Any delivery too any part of Scotland will incur a payment of £15. This must be paid to us, before we will offer you a delivery date.
Your delivery will not necessarily be the same week you order. The Animal Couriers have a cut off time for us to log orders with them. We will contact you via email, within a few hours of receiving your order. Offering you the next available date to deliver your new tortoise. We never deliver tortoises without first agreeing a delivery date with you. When you receive our offer of a proposed delivery date by email, you need to email us back to confirm that a responsible person, will be available at the delivery address, to accept delivery on the agreed date. Hiflyers call our customers the day before delivery, to offer them a rough expected delivery time. Usually a two hour window.This is always subject to things such as weather and traffic conditions on the day of delivery.
When emailing us back, you must including your full name and address, same as when you ordered online. Please add us to your safe Contacts, to ensure you receive our timely emails. A delivery time is never offered due to various factors outside of the delivery drivers control, road traffic conditions, weather etc. You are agreeing to accept a delivery only on an agreed day. This is always subject to things such as weather and traffic conditions on the day of delivery.
Unfavourable weather conditions, which would be against the best welfare requirements of the tortoise, may necessitate that your delivery will be rescheduled for an alternative date.
Legal Age.
Minimum age to purchase Vertebrate Livestock is sixteen years. When ordering from this website or by phone, the customer confirms by making the purchase, that they are (a) 16 years of age or older, and (b) that you have the appropriate knowledge and housing to provide for the continued welfare of the tortoises(s). We supply free written care information with every livestock delivery. We offer free telephone advice. This will ensure the species of tortoise is right for you and the tortoise. If you would like our telephone advice, please telephone our shop at a reasonable hour on 01291 40 84 00.
Product Descriptions.
The sex, size and age of Tortoises offered cannot be guaranteed, although eggs of tortoises incubated at the higher range for the species, will almost certainly produce female tortoises, and conversely lower temperature setting of the eggs, produces males.
Certain species of flora and fauna require Article 10 Certificates, to be provided to the buyer. Please see our webpage Tortoise Law for more information. Horsfields, Hermanns and Leopard tortoises we are only aware of the year of hatch as stated in the product descriptions on this website. Many people who have purchased from us over the years, frequently adopt the day and month they bought the tortoises, against the known year of hatch. We have built relationships with many quality breeders over the years, and for them to keep record of each individually hatched tortoises, day and month would be almost impossible. Where two tortoises are bought together, it does not mean they are male and female.
Manufacturers and suppliers
They are constantly improving and updating their products, especially Tortoise enclosures. We reserve the right to supply an alternative, of equal value or better value. Therefore the Tortoise table you receive, may not be identical to the one you view and order online.
Photographs
Photographs on our website, are general and are not of the actual tortoise, you will receive.
Returns, and cancellation policy
In accordance with the distance selling law you have a 7 day cooling off period in which you have the right to cancel your purchase and receive a refund for the products excluding any (postage of dry goods) or animal courier delivery costs. This is subject to (a) the products being returned to us by you the customer, in their original condition, (b) we do not organise any courier to return of any animal or dry goods product to us, that is the customers responsibility (c) cost for the products return at the customers own expense, (d) all returned products are subject to a 20% restocking fee and (e) before returning any product, you must first obtain from our Customer Services Team by email, a ‘returns number.’ If you cancel your order before we deliver it to you, but after you have sent us an email confirming you will accept delivery, we will charge you £65.00.
Livestock Guarantee
Unlike most other companies, we offer a thirty day health guarantee of all tortoises bought from us. This applies to retail customers only. In the very unlikely event that your tortoise should die within thirty days of delivery date to you, if we are satisfied that you have expressly followed our advice, about how to care for the tortoise, and not taken advice from any third party, we will replace the tortoise free of charge. Should this situation arise, the customer will be liable to first pay the current animal courier delivery charge, (which they charge us) which currently is £65.00.
Refunds
If we decide for any reason, to refund money, you have paid to us, at the point the refund is made, this will be deemed to be the end to our legal contract with you.
Tortoise Welfare Advice
Please be aware, particularly when researching the care of tortoises, there is a lot of conflicting and some very bad information on the internet about appropriate care. We are happy to offer free advice, based upon forty three years of keeping, and supplying quality healthy tortoises. If you purchase a tortoise from us, but them subsequently decide to take advice from a third party regarding its care, it will invalidate your guarantee with our company. Please ask us if you want free helpful, professional tortoise advice.
All Hermann’s tortoises advertised on this website, were captive bred in the United Kingdom. Western Dwarf Hermann’s a sub species of the usual common kept Hermanns, are rarer and also bred in the UK. Naturally more expensive as rarer, but we are the cheapest supplier of these in the UK. Usually the Western Dwarf Hermanns, which we offer every year, their eggs are incubated by the breeder to produce females.
Contact Customer Service
Our Customer Service team can be contacted via email at: Everythingtortoises@gmail.com
Licensed to Offer Tortoises for sale. Licensed under The Animal Welfare (Licensing of Activities Involving Animals (Wales) Regulations 2021. Monmouthshire Council Site License Number: PET010. License holder Ian Crosby.
Our latest unannounced Inspection of all our Animals was made by our local authority on 22nd November 2024. No Animal Welfare issues were found.